Last week, 20,000 Google employees around the world walked out of work to protest the company’s handling of sexual misconduct claims, in one of the largest instances of tech worker collective action in history. Today, Google CEO Sundar Pichai formally responded to employees’ concerns.
Overall, organizers gained some wins in their demands. Helping to put an end to forced arbitration in sexual misconduct cases is a major change that could have a ripple effect across other large companies.
But some of the workers’ demands were unmet or only partially addressed.
“We commend this progress, and the rapid action which brought it about,” wrote the Google walkout organizers in a statement this afternoon. But they said the company must also address “issues of systemic racism and discrimination, including pay equity and rates of promotion, and not just sexual harassment alone.”
There are also still some unanswered questions about the specifics of management’s proposed changes, especially whether they apply in full to the temporary, vendor and contract workers who make up a significant chunk of Google’s workforce . Those workers didn’t receive the email this morning about the policies, and were not invited to the town-hall meeting to discuss them, according to a statement from the advocacy group Tech Workers Coalition, which includes employees at Google.
Below is a summarized list of the organizers’ demands (which you can find in more detail here ) and how they are — or are not — being met, based on the company’s response in an action plan document it released this morning.
- An end to forced arbitration in cases of harassment and discrimination. Google will end forced arbitration in cases of harassment and discrimination. This is arguably the biggest and most clear-cut win for employees. It will allow employees to go public with harassment claims against other Google employees in a court of law, instead of going through a private arbitration process. Google will join other major tech companies such asUber and Microsoft that have done away with forced arbitration in harassment and discrimination cases, and the move could prompt other major companies to the same.
- A commitment to end pay and opportunity inequity. Organizers asked for more diversity at all levels of the organization. They also asked for the company to share data with them about compensation gaps across gender, races and ethnicities — “across both level and years of industry experience” — for employees and contractors of Google and its parent company, Alphabet.
Google did not address the demand to share compensation data with employees. It did make some commitments to changing its hiring practices at the director level and above to increase diversity.
The company said it will commit to having a ”diverse slate of candidates on the interview short list” for new or vacated positions. Still, the company said there will be some “limited exceptions” for highly specialized roles that require unique skills. Those exceptions need to be approved by both the VP-level hiring manager and VP of staffing and operations.
3. A publicly disclosed sexual harassment transparency report.Google didn’t concede to a public sexual harassment report, but did make commitments to provide some details about sexual harassment incidents to employees.
In their demands, employees asked the company for the number of harassment claims at Google over time. Management agreed to this, but only for “substantiated or partially substantiated claims.” Recode asked a Google spokesperson for a number of clarifications about the action plan, including what a partially substantiated claim is, but did not receive a response at the time of publication.
The company also didn’t specify if it would include other information requested, such as types of claims submitted, how many victims and accused have left Google, and if the accused received exit packages.
4. A clear, uniform, globally inclusive process for reporting sexual misconduct.Google will create a new Internal Investigations Practice Guide that explains how sexual misconduct concerns are handled at the company, with input from employees who have made complaints previously.
One key ask from the walkout organizers was for management to allow employees to be accompanied by a companion in meetings related to HR investigations involving harassment or discrimination. Google did promise to establish a process to allow that.
The company will also offer new support services for employees who make sexual harassment claims, including providing them with counseling.
Google also said it will create a specialty team of advisors on the Employee Relations team — which is part of HR — to look into all sexual harassment and discrimination concerns.
5. Promote the chief diversity officer to answer directly to the CEO. In addition, appoint an employee representative to the board.
Google is not meeting either of those demands. The company’s chief diversity officer, Danielle Brown, will not report to Sundar Pichai as requested by organizers’, according to the Los Angeles Times . There was also no mention of adding an employee representative to the board of Google’s parent company, Alphabet.